Posted by Julie Delazyn
Holly Groder and Mark Antonucci are training developers for Canon Information Technology Services, Inc. (Canon ITS). During their case study presentation at the Questionmark 2015 Users Conference in Napa Valley March 10-13, they will talk about Leveraging Questionmark’s Reports and Analytics Tools for Deeper Insight.
Their session will explore Canon’s use of assessments in hiring, training, continuing job skills assessment and company-wide information gathering via surveys.
I asked them recently about their case study:
Why did you start using Questionmark?
The primary reason for seeking a new assessment tool was our desire to collect more information from our assessments, quicker. Questionmark offered the flexibility of web-based question creation and built-in reports. Questionmark also offered the ability to add jump blocks and a variety of templates. The survey capabilities were just a bonus for us. We were able to streamline our survey process to one point of contact and eliminate an additional software program.
What kinds of assessments do you use?
The principal function is split between four business needs: Pre-hire employment assessments, new-hire or cross-training assessments, continuing job knowledge assessments, and business information gathering (surveys).
How are you using those tools?
First, potential employees are required to participate in a technical knowledge assessment prior to an offer of employment. Once employment has been offered and accepted, the new employees are assessed throughout the new-hire training period. Annually, all call center agents participate in a job skills assessment unique to their department. And finally, all employees participate in various surveys ranging from interest in community events to feedback on peer performance.
What are you looking forward to at the conference?
We are interested in best practices, insight into psychometrics, and, most important, networking with other users.
Thank you Holly and Mark for taking time out of your busy schedules to discuss your session with us!
If you have not already done so, you still have a chance to attend this important learning event. Click here to register.