Questionmark only processes personal information pursuant to a lawful basis in accordance with the requirements of applicable law. Lawful bases may include your consent, our legitimate interests and for the performance of a contract with you where products or services are provided. Where Questionmark is acting as a Data Processor, the Data Controller is responsible for ensuring personal information is provided to Questionmark in accordance with applicable law and Questionmark may only process such personal information in accordance with the instructions of the Data Controller.
Information Collected. When you create an account on the Questionmark support website, register for or purchase services either on our website or via a third-party payment merchant, you enter various information including name and contact details. Questionmark also collects information at this time, including the internet protocol (IP) address used to connect your computer to the Internet; login; email address; password; computer and connection information such as browser type and version, operating system, platform, and purchase data. Questionmark also records information about your interaction with Questionmark systems and personnel within our customer relationship management system, such as which resources you access or download.
Questionmark provides a chat service on our website that can provide some support and help, for example if you experience a problem with an assessment or have product related question. The chat service is provided using a third party supplier. You can use the chat service without providing personal information, as providing your name and email is optional to start the chat, but we necessarily collect all information you enter into the chat service as well as any information you share with us by email. Questionmark may ask you to provide personal information when you contact us with support or troubleshooting questions for identification purposes and if that information is necessary to help respond to your queries.
Children. Questionmark does not knowingly collect personal information through its website or services from any person under the age of 13. We do not market our products and services to persons under the age of 13. If you become aware that a child under the age of 13 has provided personal information to us, please contact us using the information below.
How Information Is Used. Questionmark uses the information collected via its website for its internal business purposes (such as maintaining and improving our products and for general, reasonable administrative purposes), to correspond with you (including to provide information on our products and services and for sales and marketing purposes – unless you have opted out of receiving such correspondence in accordance with applicable laws), to gather and analyze information and monitor activity on the website and to provide you with the best product experience. For example, we may use information provided in interactions with our support personnel or using our website to improve our documentation.
Visibility of Information. The personal information you provide to Questionmark will only be visible to you, Questionmark and its authorized contractors and subprocessors.
When you contribute to a discussion thread in the support site forums, your name (but no other personal information) will be visible to other individuals with Questionmark support website accounts. You are responsible for maintaining your profile information to ensure that your email address isn’t disclosed when you use the message forums there.
Your Choices. Questionmark will not ask you to provide personal information that is not reasonably necessary to provide a service or product you request. You can always choose not to provide information, even though it might be needed to make a purchase or to access resources on the Questionmark website. If you choose not to provide essential information you might not be able to make an online purchase, register for webinars, access online resources on Questionmark website, or use information on the Questionmark support website that requires a user account.
Opt-Out. Questionmark and its affiliates comply with all applicable laws that require opt-in consent prior to sending targeted communication. In compliance with the U.S. CAN-SPAM Act of 2003 and other applicable legislation, Questionmark and its affiliates maintain an opt-out list of email addresses (also known as a ‘suppression list’). This list of addresses may be provided to authorized contractors conducting email broadcasts on Questionmark’s and its affiliates’ behalf, but only for the express purpose of suppressing these addresses from promotional email broadcasts conducted on Questionmark’s and its affiliates’ behalf. If you have registered for an account on the Questionmark support website, or make a purchase or register for services on our website, you will receive periodic email newsletters and communications from Questionmark and its affiliates to assist you in learning about assessment technologies. In registering for a user account on the Questionmark support website or otherwise providing us with your personal details where Questionmark is the Data Controller, you consent to receipt of such correspondence.
If you do not want to receive communications from us, please follow the unsubscribe instructions at the bottom of the email or newsletter you received (this method is the quickest way to expedite your unsubscribe request). Alternatively, you may submit a request by sending an email to email@example.com or by contacting your account manager.
In registering for a user account on the Questionmark support website or registering for or purchasing services on our website, you will be asked to consent to our processing of your personal information as described above. You may withdraw consent at any time by contacting us as described in this privacy notice.
Information collected when you take an assessment on our servers
An assessment may consist of a test, exam, quiz, survey, or other kind of assessment. Questionmark provides assessment services as a service provider to assessment sponsors. The assessment sponsor is the company or organization that offers the assessment for delivery from Questionmark’s servers. The assessment sponsor is the Data Controller and Questionmark is the Data Processor in respect of the processing of personal information described in this section.
When you take an assessment on Questionmark’s servers, assessment sponsors may collect or receive personal information through our service including names and demographic and other information. The assessment sponsor decides what information they ask for and collect and Questionmark processes this information only to provide the services requested by the assessment sponsor in accordance with our agreement with the assessment sponsor.
We also automatically record the IP address, browser header data and other similar information about the computer used to take the assessment. If you use our secure browser, Questionmark Secure, to take assessments, we may record further information including details of other processes running and peripherals on your computer and actions taken during the assessment, including URLs of other websites you navigate to during the assessment. If the assessment sponsor asks us to provide additional services, like online proctoring or record and review proctoring, then at the choice of and as instructed by the assessment sponsor, further information will be recorded, including proof of identification, video and/or audio, full desktop screen recording and recording of web traffic/screenshots of the assessment session. The assessment sponsor decides what personal information is processed. We do this on behalf of the assessment sponsor for purposes of ensuring the integrity of the assessment process, for example so that the assessment sponsor can detect possible incidents of cheating and to ensure proper candidate authentication.
When an assessment is administered to you by or on behalf of the assessment sponsor, we collect and may score your responses and derive an assessment score, and the assessment sponsor may use this data collected to generate reports about your results.
Any personal information processed by Questionmark will be visible to and shared with the assessment sponsor, as the Data Controller. Providing personal information is voluntary, but usually necessary if you wish to take the assessment. You should raise with the assessment sponsor any concerns you have regarding personal information that you are asked to provide as part of the assessment process.
When you use Questionmark software to author or administer assessments on behalf of an assessment sponsor, personal information described above can also be recorded and is treated in the same way as information for people taking assessments. By authoring an assessment on our servers, your personal information will be transmitted by Questionmark to the assessment sponsor.
Certain assessments may be administered through independent testing centers. These centers may have their own privacy policies that may be different from this policy. Questionmark is not responsible for these privacy policies or the conduct of independent testing centers. If you have any questions or concerns about an independent testing center’s collection or use of any of your personal information, please talk to the assessment sponsor or independent testing center directly.
The assessment sponsor is responsible for ensuring that the personal information collected from you and processed as part of the assessment process is collected and processed in accordance with applicable data protection laws. Questionmark acts in accordance with the assessment sponsor’s instructions, including as recorded in written agreements that only permit Questionmark to use your personal information for purposes of providing the services to the assessment sponsor.
California Consumer Privacy Act 2018, as amended, and the California Privacy Rights Act (“CCPA”). When providing products and services to assessment sponsors that are covered businesses under the CCPA or otherwise when implied by that law, Questionmark will be acting as a “service provider.” In this case, Questionmark will enter into written agreements with such assessment sponsors to meet the applicable requirements of the CCPA. Questionmark will only use personal information of California consumers that it receives as a service provider in accordance with the assessment sponsor’s written contractual instructions and purposes, and shall not retain, use, disclose or otherwise process personal information otherwise than as permitted for service providers under the CCPA and its regulations. Questionmark does not sell or personal information as such terms are defined in the CCPA.
Disclosing information to others
Questionmark does not sell or rent personal information (including your email address) it collects to others; however, it may disclose personally identifiable information in the following situations and where applicable in compliance with and limited by the requirements of applicable data protection laws and other commitments made by Questionmark to good privacy practice:
(a) in response to a subpoena, court order or legal process, to the extent permitted and required by law;
(b) to protect your security or the security of other persons including for national security or law enforcement purposes, consistent with applicable law;
These organizations and individuals assist us in providing services to customers and prospects, including the provision of data storage services, customer relationship management, technical support and consulting or other services, and may as instructed by Questionmark access, store, use or process personal information when providing services to us;
(e) when you request it, for instance if you have asked us to do this as part of an effort to connect you with experts who can help you.
By registering for a user account on the Questionmark support website, making a purchase on our website or otherwise providing us with your personal information, you give your consent for your personal information to be transmitted in the situations outlined above. You may withdraw this consent at any time by contacting us as described in this privacy notice.
As Data Controller, the assessment sponsor is responsible for ensuring that transmittal of personal information collected from you as part of the assessment process is in accordance with applicable data protection laws. Questionmark acts in accordance with the assessment sponsor’s instructions in respect of such personal information.
As a Data Processor of personal information collected from you as part of the assessment process, Questionmark may only disclose personal information to others as authorized by assessment sponsors in accordance with applicable laws.
Transmission of information and cross-border transfers
Data collected and received by us may be transmitted to the United States and other countries where Questionmark or its affiliates and contractors are located. The internet is a global environment. By using this website and sending information to us electronically, you consent to international transmission of any data that you may choose to supply us. The purpose of international transmissions is to provide support in respect of our services, utilize personnel within the Questionmark group, including its affiliates, and use subcontractors that provide services to us.
Information transmissions to this site and emails sent to us may not be secure. Although Questionmark places a high priority on security and uses reasonable security measures, due to the inherent nature of the internet, all internet transmissions are done at the user’s own risk.
When Questionmark transfers personal information from the European Economic Area, Switzerland and United Kingdom to other countries, we will only do so with arrangements in place that are designed to ensure that your personal information is protected in those other places in accordance with applicable legal requirements.
Questionmark may transfer personal information to countries considered by the European Commission and United Kingdom to provide an adequate level of data protection as compared with EU and UK data protection laws. In respect of other countries, Questionmark has contractual agreements in place with its relevant suppliers incorporating the EU Standard Contractual Clauses and UK addendum, as applicable.
As a Data Processor, Questionmark may only transfer personal information to other countries in accordance with the requirements and restrictions of its contracts with assessment sponsors and applicable laws.
EU-U.S. Privacy Shield
Questionmark Corporation complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce in respect of the collection, processing, use and retention of personal information transferred from the EU and Switzerland to the United States respectively, including as part of certain of our services in which we act as a data processor. To learn more about the Privacy Shield program, and to view our certification, please visit: https://www.privacyshield.gov/.
Questionmark Corporation has certified to the U.S. Department of Commerce that it adheres to the Privacy Shield principles. The Privacy Shield principles describe and explain Questionmark Corporation’s responsibility for personal information within the scope of the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework respectively, including liability for processing of such personal information by third party agents on behalf of Questionmark Corporation and unless Questionmark Corporation can prove it is not responsible for harm caused by processing that is not consistent with the Privacy Shield principles.
Questionmark Corporation is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission in respect of personal information within the scope of the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework. Questionmark Corporation commits to cooperating with the EU Data Protection Authorities and Swiss Federal Data Protection and Information Commissioner in conformance with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework and will comply with any advice given by such authorities.
Access and other rights that you have
You can view, edit and/or delete personal information in your Questionmark support website user account profile at any time by logging in at https://support.questionmark.com/user.
You may request access to your personal information in order to review, correct and/or delete any personal information Questionmark retains about you by:
- sending an email request to Questionmark’s Data Protection Officer at firstname.lastname@example.org.
- mailing a request, via regular mail, postage pre-paid in the US to Privacy Officer, Questionmark Corporation, 260 Madison Avenue, 8th Floor, New York, NY 10016, USA, in Germany to Data Protection Officer, Questionmark GmbH, Hopfenstr. 8, 80335 Munich, Germany or in other countries to Data Protection Officer, Questionmark Computing Ltd, New Kings Beam House, 22 Upper Ground, South Bank, London, United Kingdom SE1 9PD.
In your request, please clearly state what personal information you would like to have access to. Questionmark will respond to requests within 30 days.
UK and EU residents have rights to access personal information stored about them and to limit its use and disclosure. This includes the right to request access to and rectification or erasure of personal information or restriction of or objection to processing, as well as the right to data portability and to withdraw consent to processing of personal information. Questionmark’s customers store personal information within our systems and therefore if you want to receive access to, limit the use of, or limit disclosure of, your personal information received by Questionmark as part of an assessment process administered by an assessment sponsor, you should ask for this via the assessment sponsor. Similar rights exist for California consumers under the CCPA, if the assessment sponsor is a business covered by that law. If you are a California consumer, you should contact the assessment sponsor directly to most quickly exercise the rights you may have.
Where you have provided personal information directly to Questionmark, such as when registering for a Questionmark support website user account or purchasing services on our website, Questionmark will on request provide you with the personal information it retains about you in accordance with applicable data protection law.
Retention of personal information
Questionmark retains your personal information for as long as is necessary to provide its services which includes prudent, limited duration archive retention, for compliance with legal obligations, to enforce our rights under agreements and as permitted under applicable data protection law, including where relevant subject to the requirements of the Privacy Shield principles. Retention periods will therefore reasonably vary based upon the nature of the personal information involved.
Where our assessment sponsor customers store personal information within our service, the assessment sponsor is the Data Controller and determines and is responsible for the length of time during which personal information is retained. Questionmark acts in accordance with the Data Controller’s instructions and may not retain personal information contrary to these instructions.
Aggregation and quality assurance use
Questionmark may from time to time use assessment or website personal information collected for purposes of maintenance and operation of services provided to you, including for internal quality assurance purposes, for instance to ensure that new releases of software behave as expected.
Questionmark has a formal data security policy that keeps track of any such data and carries out internal exercises to ensure that it is not misused.
Questionmark may statistically aggregate data in non-person specific form, and subject to applicable law use this data for operations management, quality control, security and marketing purposes and to improve the quality of our future products and services, and subject to applicable law pass this to assessment sponsors. Such activities on any personal information provided for assessment purposes may only be carried out with the instructions of the assessment sponsor for which Questionmark acts as a Data Processor.
How we protect your information
To prevent unauthorized access, maintain data accuracy, ensure the appropriate use of information and protect against the loss, misuse or alteration of information under our control, we have put in place appropriate physical, technical and administrative controls to protect personal information we collect through our website. Questionmark maintains a formal, internal data security policy that is regularly reviewed and audited and on which all employees are trained. More information on security measures employed by Questionmark can be found at https://www.questionmark.com/trust.
Where Questionmark acts as Data Processor, we comply with written contractual obligations agreed with assessment sponsors, including having in place appropriate technical and organizational measures that are designed to protect personal information. More information on Questionmark technical and organizational measures can be found at www.questionmark.com/go/od-measures.
Links to other websites
When the changes are material, we will also inform you in advance of any changes taking effect in our newsletter and/or otherwise prominently posting a notice of such changes or by directly sending you a notification of changes.
Questionmark is committed to working with individuals to obtain a fair resolution to any complaints or disputes about privacy and personal information.
Questionmark’s commitment to privacy is demonstrated and documented by our adherence to applicable laws and execution of the E.U. Standard Contractual Clauses and UK addendum with relevant third parties.
We will respond to your concerns within the scope of the Privacy Shield principles within 45 days or sooner if required by applicable law.
How to contact us