Posted by Joan Phaup
With global organizations delivering more and more assessments across multiple time zones as well as during evenings and weekends, we’re pleased to announce round-the-clock software support options for Enterprise Software Support Plan customers.
We’ve also added online chat, available via Questionmark Community Spaces, our online community for all of our support plan customers, as a simple way to get in touch with a technician during regular working hours.
Our 24 x 5 and 24 x 7 support options enable primary tech support contacts of ESSP customers to get in touch with our technicians around the clock seven days a week or just on weekdays, depending on their needs. Here’s how it works:
- Daytime support during regular business hours, using phone, email or online chat
- Twilight support from 6 p.m. to 10 p.m. local time, via online chat
- Nighttime support from 10 p.m. to 9 a.m. local time, via phone and email
- Weekend support, via phone and email