Helping retailers maximise their performance in the coronavirus fight back
The average staff turnover rate in the US retail industry is around 60%.
Employees are at the heart of the retail brand experience.
However, even before Covid-19, with high turnover rates and a dispersed workforce, ensuring quality is a significant challenge.
Good assessments can help retailers get the information they need to make informed people decisions. They can increase the consistency of their people and ensure health and safety procedures are followed.
Retailers in the US lose at least 236 million productive days and spend $19bn to hire and train new staff, and that’s in normal times before coronavirus.
Learning and development programmes based on robust assessments can help give staff new skills and improve retention.
When health and safety compliance has never been more important nor more visible, good practice must become an embedded habit among employees.
Assessments help compliance teams to make informed decisions around areas of risk and weakness, understand standards and identify training needs.
Learn about building a retail workforce fit for the future in our latest white paper.
Test Skills Pre-Hire
Ensure that recruits have the skills to hit the ground running. CVs often fail to reveal a candidate’s true ability.
As face-to-face job interviews and test centres become harder to arrange, employers can get vital information while eliminating travel and observing social distancing measures.
Create onboarding plans
A clear read of a new hire’s current experiences and skills makes it easier to anticipate what training and induction will be needed.
Predict future training needs
Through understanding someone’s current abilities, employers can identify which skills will need to be developed.
Meet compliance requirements
With staff certification and compliance programmes.
Create a culture of compliance
Assessments can help embed a culture of compliance with employees.
Identify areas of risk
Tests can help to identify areas of weakness or risk among teams and business functions. Appropriate action can be taken.
Unlimited number of test-takers
The platform can assess an unlimited number of test-takers from anywhere in the world.
Range of assessment formats
Make use of a range of assessment formats including ‘multiple choice’, ‘drag and drop’ and many more.
Instant access to results
Tests are automatically marked and results are instantly compiled. Trends and patterns are easy and quick to spot.
Drill-down into item statistics to help understand how effective the questions being asked are. Available statistics include item difficulty p-value, high-low discrimination, item-total correlation discrimination, item-rest correlation discrimination and item reliability.
Create bespoke content
Create world-class assessment content to meet several different needs.
For high-stakes assessments that may need to be delivered remotely.