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Rebuilding Confidence in the Cruise Experience

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 The 2020 pandemic is having lasting effects on the cruise industry and while many cruise companies are, for all intents and purposes “back to normal”, it’s clear that there’s still a long way to go until they have regained total customer confidence. This white paper demonstrates that the cruise industry, now more than ever, must rely on its team members to lead the way in sourcing the solutions for a return to form but to do that it needs real information on the skills, attitudes and experiences of its staff. Thankfully with staff tests and assessments, they can find out this information in a measurable and actionable way.

This paper looks at three key areas:

  1. The four common challenges for the Cruise Industry
  2. People-centered solutions
  3. How assessments can help

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