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Corporations, government departments and other employers rightly rely on workplace tests and exams to inform their decision-making. These include critical choices about people in compliance, development, training, business operations, onboarding and recruitment. This paper explains why it is vital that organizations can trust the results of such tests and exams and how it’s possible to do so.
Using an analogy to medical blood tests, the paper introduces the key concepts of validity and reliability and explains why they are important. It then provides four key steps to achieving validity and reliability, as well as additional resources for further reading.
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