Last updated: September 2016
Questionmark takes the privacy of all its stakeholders seriously and understands that assessment data is private and use of it needs to follow data protection principles.
Cross Border Transfers
Questionmark has contractual agreements in place with its relevant suppliers incorporating the EU Standard Contractual Clauses, in regards to the transfer and processing of personal information from European Union (“EU”) member states and Switzerland.
EU-U.S. Privacy Shield
Questionmark Corporation complies with the EU-U.S. Privacy Shield framework in respect of the collection, processing and retention of personal information transferred from the EU to the United States including as part of certain of our services in which we act as a data processor. More information on the EU-U.S. Privacy Shield framework, and the EU-U.S. Privacy Shield framework list, can be found here: https://www.privacyshield.gov/.
Information we collect on our website
Questionmark uses this information for its internal business purposes. Depending on the settings you make within your Questionmark Communities profile, some of this information may also be visible to other website users. You are responsible for maintaining your profile information to ensure that your email address isn't disclosed when you use the message forums.
Should you use a credit card to make a payment on this site, Questionmark does not retain a copy of the full credit card number and only retains a reference to the number which is held in full by a secure credit card handling service.
You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of Questionmark Communities. If you choose not to provide essential information you might not be able to make an online purchase or use Questionmark Communities. If you are a member of Questionmark Communities, you will receive periodic email newsletters from Questionmark to assist you in learning about assessment technologies. If you do not want to receive email or other mail from us, please follow the unsubscribe instructions at the bottom of the email or newsletter you received (this method is the quickest way to expedite your unsubscribe request). Alternatively you may submit a request via www.questionmark.com/unsubscribe, by sending an email to email@example.com or by contacting your account manager.
In compliance with the U.S. CAN-SPAM Act of 2003, Questionmark maintains an opt-out list of email addresses (also known as a "suppression list"). This list of addresses may be provided to contractors conducting email broadcasts on Questionmark's behalf, but only for the express purpose of suppressing these addresses from promotional email broadcasts conducted on Questionmark's behalf.
Information we collect when you take an assessment on our servers
An assessment may consist of a quiz, survey, test, exam or other kind of assessment. Questionmark provides assessment services as a service provider to assessment sponsors. The assessment sponsor is the company or organization that offers the assessment for delivery from Questionmark’s servers.
When you use Questionmark software to author or administer assessments, personal information can also be recorded and is treated in the same way as information for people taking assessments.
Certain assessments may be administered through independent testing centers. These centers may have their own privacy policies. If you have any questions or concerns about an independent testing center's collection or use of any of your personal information, please talk to the independent testing center directly.
By taking or authoring an assessment on our servers, you give your consent for your personal information to be transmitted by Questionmark to the assessment sponsor. We require all assessment sponsors to comply with all applicable privacy and data protection laws, including the European Union’s data protection directive, when using Questionmark’s services. The collection, use and further disclosure of your personal information by the assessment sponsor are subject to such assessment sponsor’s own privacy policies.
Disclosing information to others
Aggregation and quality assurance use
Questionmark may from time to time use assessment or website data collected for internal quality assurance purposes, for instance to ensure that new releases of software behave as expected. Questionmark has a formal data security policy that keeps track of any such data and ensures that it is not misused.
Questionmark may also statistically aggregate data in non-person specific form, use this data and pass this to assessment sponsors. This may be used for operations management, quality control, security and marketing purposes and to improve the quality of our future products and services.
By using our site or taking assessments, you give consent for such use.
How we protect your information
To prevent unauthorized access, maintain data accuracy, ensure the appropriate use of information and protect against the loss, misuse or alteration of information under our control, we have put in place appropriate physical, electronic and managerial procedures to protect the information we collect through our website. Questionmark maintains a formal, internal data security policy that is regularly reviewed and audited and which all employees are trained on.
You may request access to your personal information in order to review, correct or delete any personal information Questionmark retains about you by
- sending an email request to firstname.lastname@example.org
- or mailing a request, via regular mail, postage pre-paid in the US to Privacy Officer, Questionmark Corporation, 35 Nutmeg Drive, Suite 330, Trumbull, CT 06611 or in other countries to Privacy Officer, Questionmark Computing Ltd, 30 Coleman Street, London EC2R 5AL United Kingdom.
In your request, please clearly state what personal information you would like to have access to. EU individuals have rights to access personal information stored about them and to limit its use and disclosure. Questionmark shall address such requests in accordance with applicable data protection laws and where applicable in accordance with the EU-U.S. Privacy Shield framework principles. Questionmark’s customers store personal information within our systems and therefore if you want to receive access to, limit the use of, or limit disclosure of, your personal information received by Questionmark, please provide us with the name of our customer that submitted your personal information to our systems. We will then pass your request to our relevant customer and provide them with reasonable assistance in responding.
Questionmark will undertake reasonable good faith efforts to provide you with the personal information it retains about you in accordance with applicable data protection law and the EU-U.S. Privacy Shield framework.
Questionmark retains personal information in our service for as long as is necessary to provide its services, which includes prudent, limited duration archive retention, for compliance with legal obligations, to enforce our rights under agreements and as permitted under applicable data protection law, including where relevant subject to the requirements of the EU-U.S. Privacy Shield framework.
Information from children
This website and our assessment delivery services are not directed to children or anyone under the age of thirteen (13). Under its standard services, Questionmark will not knowingly collect, maintain or use any personally identifiable information about anyone under the age of thirteen (13). Should a project undertaken by an assessment sponsor cover assessment of children, additional privacy measures in addition to those in this policy will be agreed with the sponsor.
If you are a parent or guardian and believe that your child has provided Questionmark with personal information, you may contact us at email@example.com if you would like this information deleted from Questionmark’s records. We will use reasonable efforts to delete your child’s information from our databases.
Transmission of information
Data collected and received by us may be transmitted to the United States and other countries. The internet is a global environment. By using this website and sending information to us electronically, you consent to international transmission of any data that you may choose to supply us. Information transmissions to this site and emails sent to us may not be secure. Although Questionmark uses reasonable security measures, due to the inherent nature of the internet, all internet transmissions are done at the user's own risk.
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