How to assess whether displaced retail workers will have the right skills to switch over to e-commerce
Retail outlets may be forced to shut down as part of the lockdowns all over the world. Many employees will seek employment with online retailers. Assessing candidates pre-hire will reveal which candidates are ready for the roles.
The current crisis has changed retail forever. Businesses around the world have closed their doors. Many will never reopen.
Displaced retail employees will search for new opportunities. Given the reduced vacancies in traditional retail, many will seek opportunities in the growing e-commerce sector.
For online businesses looking to build capacity, these candidates could be attractive hires. Many with a retail background have strong computer literacy, high numeracy and other transferable skills. Others may not have the ability to be immediately productive. Over a quarter of current retail bosses say that their workforce does not have sufficient digital and tech skills for a fast-changing retail environment.
Retail recruiters will need to be able to distinguish between those that can hit the ground running and candidates who do not have the transferable skills to thrive in the new environment.
Will classic recruitment techniques like CVs and interviews be up to the task? Perhaps not. Eighty-five percent of job applicants confess to lying on their CVs. Interviewers are vulnerable to unconscious bias.
The recruitment decisions we make really matter. Eight out of ten hirers admit to making poor recruitment decisions. Thirty-nine percent of them noticed the error within weeks of the candidate starting. Yet these risks can be managed and minimised.
Assessing staff before they are hired can help identify applicants with the potential to hit the ground running and increase productivity. After implementing assessment technology, 76% of corporations have seen an increase in the quality of hire.
We can support e-commerce businesses by:
• Assessing staff pre-hire
• Delivering tests and assessments remotely
• Testing securely for high-stakes assessments
• Creating world-class assessment content
The core promotional bundle consists of:
The Questionmark Platform:
Can assess an unlimited number of test-sitters, from anywhere in the world. The platform provides a range of assessment formats including ‘drag and drop’, ‘multiple choice’ and many more. Organisations can conduct a range of assessments across different courses and ability ranges. Tests are automatically marked. Results are instantly compiled. Trends and patterns are easy and quick to spot.
Will give confidence in the integrity of their assessment results by making it possible to identify types of cheating that are usually hard to spot. Questionmark’s Forensic Analysis looks for patterns such as similarities in answers and the time taken to answer each question.
With access to Questionmark content experts, test-setters can ensure that the assessment is robust and appropriate. The experts will support organisations in setting up and deploying the platform and migrating from existing systems. As such, organisations new to the platform will receive a high level of support as they begin operating in a new environment.
Additional features, also available as part of the bundles, include:
Record & Review:
While organisations may trust staff or students to play by the rule of any test or assessment, there are times when the integrity of the results need be justified to external stakeholders. Questionmark Record & Review function records the test taking place and flags anomalies for future analysis.
When the stakes are high, extra security is needed. Questionmark Secure is a locked-down browser designed to help you provide secure environment in which to deliver high stakes assessments such as tests and exams. Delivering assessments via Questionmark Secure can help significantly reduce the risk of cheating when deployed along with other defenses to combat impersonation and content theft.
Assessment content migration:
A data entry service will support people transferring from their existing assessment solution to the Questionmark platform. This makes it possible for the transfer to happen quickly and guards against loss of data and content.
Taking up the offer
Organisations who wish to take advantage of the offer, which runs for new customers until the end of June, should contact Questionmark to discuss how to tailor the offer to their needs.