Our commitment to security
We appreciate how critical security and reliability are to both to our success and our customers. In a world where data breaches and requests for access to personal data are regular occurrences, it is essential that customers choose an assessment service provider that considers the protection and privacy of customer data a priority. Questionmark is committed to the highest levels of trust, transparency, and compliance. Please email firstname.lastname@example.org for more information.
Our customers get the assurance they need. Our technologies and processes meet the latest compliance and security standards through external reviews and audits.
ISO 27001 is the most widely recognised information security standard in the world and Questionmark was accredited after in-depth assessment by external, accredited auditors. It recognises companies for establishing, implementing, maintaining and continually improving their Information Security Management System (ISMS).
The General Data Protection Regulation (GDPR) is the European Union (EU) privacy law that imposes rules on organisations that store or manage data tied to EU residents. Questionmark is committed to GDPR compliance across our OnDemand and OnPremise services and provides GDPR guidance and related assurances within contracts and documentation to help customers be compliant.
Privacy Shield Framework
Questionmark is certified under the EU-U.S. and Swiss-U.S. Privacy Shield frameworks. The EU-U.S. Privacy Shield framework was invalidated by the EU Court of Justice in summer 2020, but Questionmark continues to comply with the obligations in both frameworks.
Questionmark’s US OnDemand service is committed to the Health Insurance Portability and Accountability Act (HIPAA) which sets the standard for dealing with protected health information (PHI) and ensures physical, network, and process security measures are in place and followed.
CSA Cloud Security Alliance
The Cloud Security Alliance (CSA) is a not-for-profit organisation with a mission to promote the use of best practices for providing security assurance within Cloud Computing. CSA’s Security, Trust and Assurance Registry (STAR) is an industry leading programme for providing assurance and validation that a participant is following security best practices for cloud providers. By completing the CSA STAR self-assessment, Questionmark shows transparency by a public report of the security measures in place to protect our customers data.
Cyber Essentials is a government-backed, industry supported cyber security certification scheme that sets out a good baseline of cyber security to protect against the vast majority of common cyber attacks.
FERPA is a US federal law protecting the privacy of student information. Questionmark’s US OnDemand service offers contract terms that include specific FERPA commitments and allows customers to administer assessments and store data in compliance with FERPA.
Student Privacy Pledge
The Student Privacy Pledge is managed by The Future of Privacy Forum (FPF) and The Software & Information Industry Association (SIIA). Companies who sign up to it make legally enforceable commitments to affirm that they safeguard student data. The Student Privacy Pledge seeks to safeguard student privacy regarding the collection, maintenance, and use of student personal information. Questionmark has signed the Student Privacy Pledge and you can see more information at https://studentprivacypledge.org
The Federal Risk and Authorization Management Program (FedRAMP) is a government-wide programme that provides a standardised approach to security assessment, authorisation, and continuous monitoring for cloud products and services.
Customers need the confidence that assessments are getting valid, reliable and defensible results. We’ve built security into our products from day one and continuously strengthen and improve security features across our assessment management system.
- Secure locked-down browser Significantly minimise the risk of cheating and content theft.
- Online, onsite and record and review proctoring Flexible proctoring solutions for both on-site and live-online (remote) proctoring.
- Roles-based access Ensure your assessment administrators only see what you permit them to see.
- Single sign-on using SAML Provide users with streamlined access, simplify administration, and strengthen security.
- Define password policies Create custom password policies that vary by role, tailored to your organisations internal policies.
Service security and transparency
Questionmark operates a trustable, scalable and robust OnDemand Service for managing, delivering and reporting on assessments. Questionmark’s OnDemand Service contains multiple layers of security, including physical safeguards, access control, environmental management and uninterruptible power supply, and is protected by firewalls to appropriately restrict access.
Access Control & Physical Security
- Our infrastructure is hosted in the Microsoft Azure cloud with independent service offerings provide from the following locations – the EU, AU, US, US Gov. Hosting in the UK is provided by a boutique hosting provider.
- Every data centre has 24-hour manned security, and access is restricted to select personnel with appropriate identification
- Video surveillance, motion detectors and intruder alarms are located throughout each facility
- Redundant power grid connections, batteries, multiple generators, tier-one internet connections and secure off-site backups
- Internet traffic in and out of the data centre is encrypted using TLS
- An Intrusion Detection System (IDS) monitors network traffic and finds malicious attacks before they occur
- Each server in the various tiers is protected by a host-level firewall
- A Bastion Host is used to allow system maintenance without damaging system security or integrity
- Antivirus technology is used and updated on a regular basis
Application Monitoring and Transparency
Servers are continuously monitored for downtime and designed to notify the Network Operations Centre for action to be taken immediately. The service is monitored from around the world to track performance and connect, processing and transfer times. We believe in transparency. Questionmark is willing to provide penetration test results for customers under NDA. For up-to-date details about the status of the OnDemand service, please refer to: status.questionmark.com
US Patriot Act
Questionmark’s European OnDemand service is run by a European company using an EU owned data centre and is therefore resistant to legal action within the US, such as under the Patriot Act.
Systems and processes are only as secure as the people who manage them. That’s why security is embedded into Questionmark’s company culture.
- Independent background checks are carried out on every employee
- Dedicated security team that reports directly to a board member to provide independence from operations
- Employees are required to log on with two-factor authentication for key systems of record
- Regular employee training and assessments are given on data security
- Regular phishing tests are administered to check and optimise employee awareness
Questionmark have long-established partnerships with two of the world’s technology leaders.
Government Procurement Frameworks
Government and public sector organisations handle some of the most sensitive data and are often under immense pressure to procure high-quality services with strict requirements and budgets.
As a key provider to the public sector, Questionmark OnDemand is listed on both the US and UK government procurement frameworks enabling government agencies to dramatically reduce the time spent procuring assessment technologies and solve their needs in a much more effective, time efficient way.
Questionmark’s contract number is GS-35F-0380Y and the schedule covers Questionmark OnDemand for Government, Questionmark OnPremise, training, consultancy, support and annual Users Training Meeting.
Questionmark’s G-Cloud listing covers Questionmark OnDemand within the latest iteration of the UK Government G-Cloud Framework, G-Cloud 12.
Questionmark has achieved authorisation from the Federal Risk and Authorization Management Program (FedRAMP). The FedRAMP Authorisation means that Questionmark has met cloud service offering compliance and security standards required to provide assessment services to U.S. Government and Military organisations.