Utilities

Reducing compliance risk and improving workforce skills to drive greater efficiencies

Since 2000, US regulators have fined utility businesses $20bn.

Even before Covid, 91% of power and utilities chief executives said their workforces needed to be transformed.

57% of people who complain to utility companies go on to be dissatisfied with how their complaint is handled. These customer complaints are an early warning sign of poor quality and service.

Utility regulators are increasingly concerned about poor industry-wide customer service issues, and they are cracking down.

In the UK, the regulator, Ofgem has ordered 11 of the biggest suppliers to improve how they deal with complaints.

And, as new technologies continue to change the utility market, there are stark implications for the emerging skills gap.

Identifying the right people and the right way to fill the gap depends on having the right tools to identify skills and compliance issues and to guide decisions.

Clear assessments of the workforce, will help identify how to develop the answers. We provide data and tools to guide the development process.

Our assessment platform helps meet the challenges in this high-stakes environment

Assess and act on areas of weakness

Avoid costly mistakes and develop priorities for action.

Improve the customer experience

Test the existing staff skill base and create relevant training programmes.

Test knowledge and skills

Help employees master equipment operations, company procedures and safety rules.  

Predict future training needs

Through understanding someone’s current abilities, employers can identify which skills will need to be developed.  

Meet compliance requirements

With staff certification and compliance programs.

Identify areas of risk

Tests can help to identify areas of weakness or risk among teams and business functions. Appropriate action can be taken.

Test skills pre-hire

Ensure that recruits have the skills to hit the ground running. CVs and resumes often fail to reveal a candidate’s true ability.

Recruit remotely

As face-to-face job interviews and test centres become harder to arrange, employers can get vital information while eliminating travel and observing social distancing measures.

Create onboarding plans

A clear read of a new hire’s current experiences and skills makes it easier to anticipate what training and induction will be needed.

Core features

Unlimited number of test-takers

The platform can assess an unlimited number of test-takers from anywhere in the world.

Range of assessment formats

Make use of a range of assessment formats including ‘multiple choice’, ‘drag and drop’ and many more.

Instant access to results

Tests are automatically marked and results are instantly compiled.  Trends and patterns are easy and quick to spot.

Item analysis

Drill-down into item statistics to help understand how effective the questions being asked are.  Available statistics include item difficulty p-value, high-low discrimination, item-total correlation discrimination, item-rest correlation discrimination and item reliability.

Create bespoke content

Create world-class assessment content to meet several different needs.

Secure testing

For high-stakes assessments that may need to be delivered remotely.

Get a Questionmark demo at a time that works for you.