Questionmark and utility companies

Since 2000, US regulators have fined utility businesses $20bn
Regulators are increasingly bearing down on utilities companies for the level of customer complaints.  In the UK, the regulator, Ofgem has ordered 11 of the biggest suppliers to improve how they deal with complaints.  Utilities need a highly-skilled and fully-compliant workforce to meet these issues.

Our assessment platform helps meet the challenges in this high-stakes environment: 

  • Assess and act on areas of weakness: avoid costly mistakes and develop priorities for action
  • Improve the customer experience: test the existing staff skill base and create relevant training programs 
  • Test knowledge and skills: help employees master equipment operations, company procedures and safety rules