Pacific Pulmonary Services specializes in oxygen therapy for patients to use in their own homes. The company needs to ensure that sales people understand all the different aspects of its products. And the company’s delivery technicians must comply with FDA and Medicare guidelines for transporting oxygen — a hazardous material — and working with it safely. Regulations of state boards of pharmacy as well as fire marshals and environmental health departments must be followed, too.
These two needs — for effective sales training and w ell documented regulatory compliance — drive Pacific Pulmonary’s use of online assessments. During my recent conversation with Scott Hertzberg, the company’s licensing coordinator, I learned how centralizing the administration of assessments has brought savings in time and money.