White Papers & eBooks

Best practices for using and deploying assessments

Questionmark White Papers

White Papers and eBooks that help you develop and deploy valid, reliable assessments with trustworthy, defensible results.

Assessing for Situational Judgment

Organizations are under increasing scrutiny about how judgment is exercised in the workplace and whether employees will comply with best practices and regulations in the judgments they make. As a result, they are seeing the value of using assessments of situational judgment in the recruitment, onboarding, training and development of their employees, and in strengthening certification programs. In this paper, we discuss how organizations can apply Situational Judgment Assessments, the choices involved in creating them and how Questionmark can support testing professionals in authoring and deploying them.

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eBook: The Secrets of Measuring & Enhancing Learning Results

The purpose of learning is to build knowledge and skills for use in the future. But what benefits do assessments actually have on learning and retention? And what types and styles of assessments should be used within the learning process? This eBook will give you the answers.

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eBook: Using Assessments for Regulatory Compliance

Online assessments have long been used in compliance, but with increasing regulatory requirements, compliance is fast becoming a number one priority. This eBook highlights some of the benefits of using assessments in compliance, some of the most useful specific applications of assessment in a compliance program and good practice recommendations for the entire assessment management process. 

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eBook: Item Analysis Analytics - What is it & how do I use it?

Item analysis statistics are some of the most powerful indicators of item quality, and these are tools that any test developer should be using in their work.

This eBook provides instruction on the principles of item analysis and how to apply them in your work including the basics of classical test theory and what to look for in an item analysis report. 

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Managing Item Development for Large-Scale Assessment

Whether you work low-stakes assessments, small-scale classroom assessments or large-scale, high-stakes assessment, understanding and applying some basic principles of item development will greatly enhance the quality of your results.  This 22-page white paper sets out item development steps that will help you create defensible assessments. 

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Assessment Results You Can Trust

This 26-page white paper will help corporate and government stakeholders create, deliver and report on assessments to produce trustable results that can effectively measure the competence of employees and their extended workforce. The paper explains Questionmark’s assessment management system helps you make assessments that are valid and reliable -- and therefore trustable.

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Five Steps to Better Tests

Effective tests require considerable planning well before the questions are written. This paper offers good practice guidance for five key stages of test deployment: planning, writing test items, creating test forms, delivering and evaluating. The aim of this paper is to help learning and measurement professionals save time and effort while producing tests that serve organizational goals and provide meaningful, actionable results.

Assessments Through the Learning Process

The cornerstone of developing successful educational, training, and certification materials is the effective use of assessments. Now organizations have a real opportunity to use technology to make the process far more effective. This Questionmark white paper explains how you can use assessments to improve the learning and measurement processes.

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The Role of Assessments in Mitigating Risk for Financial Services Organizations

Online assessments play a critical role in corporate compliance programs. The first half of this paper explains why, by describing today’s regulatory landscape and showing the business benefits of using assessments to meet its demands.  The second half describes specific ways to use assessments within a compliance program, examines security and accessibility issues and offers role-specific best practice guidance for implementing a legally defensible assessment program. 

Responsibilities of a Data Controller When Assessing Knowledge, Skills and Abilities

If you are a European or multinational company delivering assessments in Europe or an awarding body providing certification in Europe, then you likely have responsibilities as a Data Controller of assessment results and data under European law. This white paper explains your responsibilities as Data Controller and what you can do to meet them.

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Questionmark and Microsoft Office 365

This white paper explains how Microsoft Office 365 complements the Questionmark OnDemand assessment management system — how you can use Office 365 to launch Questionmark surveys, quizzes, tests and exams, how to consume Office 365 resources within Questionmark, and how Office 365 can help analyze results from assessments.

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Alignment, Impact and Measurement with the A-model

This white paper introduces the A-model, a framework to help individuals and organizations clarify the goals, objectives and human performance issues of their work and design systematic assessment systems to evaluate progress towards their goals. 

Delivering Assessments Safely and Securely

Distinguishing between the various delivery and security requirements for each style of assessment is essential. Over-engineering low-stakes assessments can result in unnecessary costs and wasted time. Under-engineering high-stakes assessments can disrupt people’s lives. This Questionmark white paper discusses the issues and suggests suitable technologies for each level of assessment. 

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How Questionmark Aids ISO 10667 Compliance

ISO 10667 is an international standard covering procedures and methods in assessment within workplace settings (corporations and government organizations). This white paper briefly describes ISO 10667 and explains how using Questionmark to manage, author, deliver and report on assessments can help you comply with the standard. 

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Item Analysis Analytics

This paper is based on a popular series of posts about Item Analysis Analytics from the Questionmark blog. It provides instruction on the principles of item analysis and how to apply them using Questionmark's assessment management system.

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Embedded Assessments: Building Knowledge Checks, Surveys and Other Assessments into Learning Materials

The ability to place assessments within many different contexts – embedding them in wikis, blogs and portals, for instance – changes their potential uses and brings them directly into the learning process. This paper will provide an overview of embedded assessments, explain their value to learners and instructors, share examples of where such assessments can be used and consider how they might help shape the future of learning.

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Learning and Assessment on SharePoint

Using Questionmark Perception with Microsoft SharePoint for Formative, Summative and Diagnostic Assessments, Social Learning and Regulatory Compliance: This paper describes the synergies between Microsoft SharePoint and Questionmark Perception. It explores where assessments can be useful within a SharePoint system and describes how you can use Questionmark Perception assessments within SharePoint to produce value for your organization.

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Using Questionmark to Help Ensure Compliance with ANSI/ISO/IEC 17024:2003

This paper discusses how licensure/certification organizations can use Questionmark Perception to help ensure compliance with the international standard "ANSI/ISO/IEC 17024: Conformity assessment - General requirements for bodies operating certification of persons". Compliance with 17024 is an important step in terms of ensuring the legal defensibility of an assessment program. Examples and tips are provided to help organizations understand and take measures to comply with all aspects of 17024.

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Using Questionmark to Help Ensure Compliance with Standards for the Accreditation of Certification Programs

This paper discusses how awarding bodies can use Questionmark to help ensure compliance with the standards outlined in Standards for the Accreditation of Certification Programs developed by the National Commission for Certifying Agencies (NCCA). Compliance with these standards is an important step in ensuring the defensibility of an assessment program. Examples and tips are provided to help organizations understand and take measures to comply with all aspects of Standards for the Accreditation of Certification Programs.

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Defensible Assessments: What You Need to Know

This paper explores defensibility in the area of assessment, describing how Questionmark Perception can be used to help ensure the defensibility of an assessment program. This paper outlines the key issues around defensibility and explores relevant standards and best practices. Additionally, the paper describes how to ensure and evaluate defensibility, and discusses the role Questionmark Perception software can play.

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An Assessment Framework for the Community College

This white paper was developed through the collaboration of a dedicated advisory team of community college practitioners and assessment industry experts who worked diligently through meetings, email correspondence, and conference calls to develop the philosophy, content, and structure of the Assessment Framework for the Community College. Questionmark Corporation committed resources to the project to draft the paper, facilitate meetings of the advisory team, and produce the final copy.

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The Learning Benefits of Questions

Dr. Will Thalheimer of Work-Learning Research reveals the learning benefits of asking questions. This paper references research that shows that questions can produce significant learning and performance benefits, potentially improving learning by 150% or more.

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