Industry solutions - Retail

Overview

Employees with solid knowledge, skills and attitudes help retailers and restaurant chains maintain consistent standards and deliver excellent customer service -- whether at one location or a thousand. Retail chains can keep centralized control of assessment content and results while providing quick, paperless assessment delivery with instant feedback and results. Why Questionmark?

  • Efficiently onboard new-hires
  • Make sound, defensible hiring decisions
  • Measure impact of training
  • Confirm employees understand policies/procedures
  • Ensure regulatory compliance 
  • Improve customer satisfaction
  • Verify product knowledge of sales staff
  • Deliver multilingual assessments

Assessment solutions

Questionmark enables retail and restaurant organizations to deploy a broad range of assessment solutions including:

  • Conformance/compliance surveys
  • Level 1 surveys / course evaluations
  • Job Task Analysis surveys
  • Certification tests/exams

Collaborative Authoring

Questionmark OnDemand provides a collaborative authoring environment for learning professionals, educators, test publishers and subject matter experts (SMEs) to create surveys, quizzes, tests, and exams.

Questionmark Live provides SMEs an easy, collaborative browser-based authoring, complete with version tracking and roll-back features. 

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Collaborative Authoring

Blended Delivery

Questionmark OnDemand's responsive design features take the guesswork out of blended delivery, enabling you to author an assessment once, schedule it once and then deliver it in as many different ways as they like – including standard web browsers on PCs or Macs and mobile devices such as Androids or iPhones.

Flexible delivery options make it easy to deliver observational assessments. Assessments may also be delivered via integration with other systems or can be printed for scanning in participant’s answers. 

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Blended Delivery

Reporting and Analytics

Questionmark OnDemand offers many pre-defined reports and analytics—including item analysis, test analysis, survey reporting, and more—that enable you to analyse and share results with stakeholders. Questionmark's reporting and analytics help learning and training professionals determine:

  • What did participants think of the learning experience?
  • What did participants learn from the training or course?
  • How do I coach test takers to improve performance? 
  • Are my questions valid and reliable?
  • How did one group of test takers compare to another?
Reporting and Analytics

Accessibility

Questionmark assessments delivered online are optimised for screen-reader compatibility and support navigation using the keyboard or alternate pointing devices. Participants can easily toggle text size and contrast controls in online assessments.  

Services and Consulting

Questionmark provides a range of services aimed at helping organisations

  • Accelerate time to deployment
  • Automate business processes
  • Customise reporting and analytics
  • Deploy and integrate Questionmark with other systems

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