Why does my screen display in a certain language?

If you are using a shared computer,.you may occasionally come across an issue where the language displayed by the user interface is not the language you desire. This occasionally occurs because Questionmark is designed to look at a cookie (a simple text file that stored on your machine that contains basics settings) and check what the last used language for the interface was.

You can restore the user interface to the default language by deleting your Questionmark cookie. If you are using a shared computer in a school, library or training center this will most likely need to be done by an administrator.

To clear your cookies in Internet Explorer:

  1. Open the Tools menu.
  2. Click Internet Options.
  3. Select the General tab and click Delete.
  4. Ensure the Cookies check-box is selected and click Delete.

  5. Once the cookies have finished deleting click OK and reload the page (press F5 key to refresh).

To clear your cookies in Firefox:

  1. Open the Tools menu and click Options.
  2. Select the Privacy tab.
  3. Click Show Cookiesb
  4. Locate the Questionmark cookies (using the search box) and click Remove Cookies, alternatively you can delete all the cookies on the computer by click Remove All Cookies.
  5. Click Close followed by OK.
  6. Reload the web site to return to the default language for the user interface.

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