Schlumberger tracks its training using Questionmark software

Scenario

Schlumberger tracks the effectiveness of its training using Questionmark. This enables the company to establish a uniform assessment mechanism across the organization as a whole and adds a new dimension to the promotion process by using test results information as one of the criteria for career advancement. Multiple tests for each stage of employee development are fed into a central repository for ad hoc queries of test information and for overall reports and feedback.

Introduction to Schlumberger

Schlumberger is an international technical company selling products and services that improve the productivity of its customers. The company has three business segments: Oilfield Services, Resource Management Services and Test and Transactions.

Oilfield Services provides a wide range of technical services to the upstream exploration and production industry (international petroleum industry). 

Resource Management Services provides professional business services for utilities, energy service providers and industry worldwide. Through consulting, meter deployment and management, data collection and processing, and information analysis, RMS helps clients to achieve network optimization, greater operating efficiency and increased customer loyalty in all utility sectors - water, gas, electricity and heat. 

Test and Transactions provides integrated solutions for electronic transactions, semiconductor manufacturing and IP networks to customers throughout the world. These solutions integrate technologies, products, services and competencies that are applied to solving customer problems.

Training at Schlumberger

A large organization with a heavy emphasis on technical products and services like Schlumberger requires a strong training infrastructure to ensure standards are maintained at a high level. At Schlumberger training is taken very seriously and there have been a number of developments over the last year or so to strengthen this training process.

The training at Schlumberger must be on-going, tracking staff progress over time. Furthermore, it is essential to the company that it be able to assess the effectiveness of that training. By implementing Questionmark as standard across the organization, Schlumberger is able to develop multiple tests to be taken throughout the various stages of employee development and to track the progress of each employee over time.

A major requirement of any system to be installed within Schlumberger was Web capability. As an international company, Schlumberger has many offices spread across the globe and it is essential that the company be able to establish standards on a global basis. Only by using Web-based systems is this achieved quickly and easily. As the first training system to offer the ability to customize tests and deliver them over the Internet, Questionmark was an ideal choice for Schlumberger. Add to that the ability to collect the resulting training information over the Web and store it in a central resource and you have a compelling reason for the purchase.

Nick Copeman, Summit Training Manager for Schlumberger-RES, comments, "Questionmark was the first system of its kind to offer full Web capabilities. That made it a good choice for Schlumberger as we have 60 offices spread over a wide geographical area that need to be able to gain access to the training systems quickly. Add to that the software's potential to feed test results directly into our Training Management System and you have a compelling argument for investing in Questionmark."

Detailed training at Schlumberger

Schlumberger-RES runs a structured training programme that begins when an employee joins the company. An introductory course is partially assessed via seven Questionmark tests that assess understanding of the courses' theoretical content. Over the next six months these same employees must take a further 20 Questionmark tests; success in these tests is used to trigger the promotion procedures for the individual.

After that, another 20 tests must be taken within a 12 to 18 month period. Once again, these tests will play a significant role in the promotions given.

Of course, tests of this kind are applicable largely to the theoretical part of the employees' training. Once that training moves into a more practical phase these tests have a lesser role to play. It is at this stage that a more hands-on approach is taken in the training process.

"Already, approximately 10,000 tests have been taken using Questionmark and this has enabled us to have a uniform assessment mechanism across the company as a whole. It allows us to take a snapshot of who has done tests and provides us with a central repository for all test information. We have had no major issues with the software to date, and I can see it being used more widely within Schlumberger over time," added Copeman.