San Francisco Bay Area Rapid Transit Screens Potential Hires
The San Francisco Bay Area Rapid Transit District (BART) rail system serves four counties in the San Francisco Bay Area. With 43 BART stations on 104 miles of track, BART provides rides to 104 million passengers each year.
Pre-Screening Job Candidates
For decades, BART has required job candidates to take tests before they can be hired. When Anthony Cooper, a digital media specialist for BART's Training Department, started at BART, test questions for candidate pre-screening were handwritten on 3x7 cards and stored in a vault called Big Bertha.
Even once BART began to automate, the process of testing potential hires was cumbersome. With about 60 people a month to test, there was no time to update test questions. Union rules required two people to be in the room for any test, and a test facility for 70 people had to be maintained. It took three to four days to grade tests, and even when the agency began to use Scantron sheets, it still took an additional day.
BART now uses Questionmark to screen potential hires. The majority of testing is for six jobs in electronics. When candidates apply to be technicians who maintain automatic fare collectors, train control systems, computers, transit vehicles, communications (such as radio or computer networking equipment) or big transformers, they must first show that they have enough knowledge of electronics. The tests ask multiple-choice questions about such electrical concepts as Ohm's Law, circuits, currents, voltage, and other knowledge.
Questionmark has made the whole testing operation much more efficient and quick. Candidates can begin their tests as soon as they arrive, without having to wait for a whole group to get settled. Cooper no longer has to carry 60 pounds of test booklets to different buildings -- or sharpen pencils.
"Since we get instant test results, the HR department gets those results right away," Cooper says. "Also, when candidates log into the system, they confirm their address so that we don't have any bad addresses and they get their results immediately."
Because these candidates are often very tech-savvy, Cooper uses Questionmark Secure to make sure that they aren't instant-messaging with someone or using Google to get answers. The software locks the desktop so that none of these applications can be used during the test.
Because the BART right-of-way goes through the Port of Oakland, maintenance people have to go to the Port as well. But the Port is a secure area, and its security procedures for entering and leaving have changed. So the new training and assessment cover accessing the Port and what that means. "When our people arrive, we want them to know the ramifications of passing through that gate," Cooper says. "We want them to know that they're subject to search and that Port personnel take security very seriously."
Cooper says that Questionmark integrates very smoothly with BART's learning management system. The system greets each student by name, sends them e-mails with status reports, and delivers courses. It also serves up an assessment at the end and displays the student's score.
Eventually, Cooper says, he hopes to use Questionmark in training for Train Operators, Station Agents, and other BART employees. "The application has made my job a lot easier, and makes it possible for employees to take tests in their own facility rather than having to come to my building," Cooper says. "And there are plenty of potential uses that we haven't explored yet."