Questionmark White Paper Explores the Role of Assessments in Mitigating Risk

Maintaining regulatory compliance within financial services organizations

Joan Phaup
NORWALK, CT – May 17, 2012 – A new white paper from assessment technologies and services provider Questionmark explores how surveys, quizzes and tests help financial services mitigate risk and maintain regulatory compliance.
The Role of Assessments in Mitigating Risk for Financial Services Organizations describes today’s regulatory landscape and shows the business benefits of using assessments to meet its demands. The paper also describes specific ways to use assessments within a compliance program, examines security and accessibility issues and offers role-specific best practice guidance for implementing a legally defensible assessment program.
Quizzes, tests and surveys can be used to confirm and document mandatory regulatory training. And whether required by regulators or not, online assessments provide a way to ensure that employees understand their job and know what is required of them to meet regulatory and business needs.
Centrally managed assessments delivered via IT technology:
  • help employees develop the knowledge skills and attitudes to perform well
  • ensure that employees act competently and follow proper procedures
  • demonstrate an organization’s commitment to complying with laws, making prosecution less likely if an individual missteps
  • provide the most conclusive and effective documentation that training has taken place and that employees understand what they are required to do
  • warn of a lack of knowledge or understanding before these impact the business
  • highlight training needs
  • save time by allowing knowledgeable employees to “test out” of training on topics they are already expert in
  • help organize turn compliance programs into opportunities for improving customer service
The paper is available for free download at

About Questionmark
Questionmark provides technologies and services that enable organizations to measure knowledge, skills and attitudes securely for certification, regulatory compliance and improved learning outcomes. Questionmark solutions enable reliable, valid and defensible assessments by empowering subject matter experts through collaborative authoring, accommodating participant needs with blended and multilingual delivery and informing stakeholders through timely reporting and meaningful analytics.
Complete details are available at The Questionmark Blog provides assessment-related news, interviews, insights and best practices.
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