Questionmark White Paper Addresses ISO 10667 Compliance

Guidance offered on workplace assessments

Joan Phaup
NORWALK, CT – April 11, 2012 -- A new white paper about ISO 10667, an international standard covering procedures and methods for assessment within workplace settings, is available from assessment technologies and services provider Questionmark.
ISO 10667’s full title is “Assessment service delivery — Procedures and methods to assess people in work and organizational settings”. This wide-ranging standard covers workplace assessments from appraisals and coaching through psychological tests. The standard includes knowledge and skill quizzes, tests and exams in recruitment, training and compliance.
The standard applies across the employment lifecycle including recruitment, personal development and selection for promotion; it includes assessments in all kinds of mediums – for instance verbal, paper and online. Typical users of the standard will be companies and government organizations that assess their employees, as well as service providers to these organizations.
Complying with the standard can help managers follow the right procedures for gathering sensitive data. Adherence to the standard also helps organizations ensure that they are using assessments appropriately in making decisions on the future of employees – such as promotions – and documenting their procedures accurately. The white paper briefly describes ISO 10667 and explains how using Questionmark technologies to manage, author, deliver and report on assessments can help organizations comply with it.
“Publicly committing to a standard like ISO 10667 can help organizations promote their assessment programs as open, fair and reasonable,” says Questionmark Chairman John Kleeman. “The standard represents the consensus of assessment experts, so it provides a solid basis for adopting best practice.”
The paper is available for free download at

About Questionmark
Questionmark provides technologies and services that enable organizations to measure knowledge, skills and attitudes securely for certification, regulatory compliance and improved learning outcomes. Questionmark solutions enable reliable, valid and defensible assessments by empowering subject matter experts through collaborative authoring, accommodating participant needs with blended and multilingual delivery and informing stakeholders through timely reporting and meaningful analytics. Complete details are available at The Questionmark Blog provides assessment-related news, interviews, insights and best practices. 

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