Questionmark Observational Assessments Measure Skills and Abilities

Mobile devices can be used to record observations and rate performance on the job

Joan Phaup

Norwalk, CT – December 21, 2010 – Assessment technology provider Questionmark has announced the addition of a mechanism for administering observational assessments using theQuestionmark™ Perception™ assessment management system.

During an observational assessment, often administered in the workplace, an observer watches a participant perform certain tasks or processes, answers questions about the participant’s performance and rates his or her performance according to pre-determined criteria.

A manager, trainer, instructor or other individual assigned to be an observer can now log in to the Questionmark Perception assessment management system, choose an assessment and select the participant to be observed and rated. The observer’s’ response are automatically saved to a central repository for instant scoring and streamlined reporting.

Typical applications of observational assessments include having a driving instructor rate a pupil on pre-selected tasks such as parking, observation and awareness; monitoring behavioral changes in the workplace before and after a training program; and evaluating how well floor sales people and customer service representatives cope with different situations.

In many cases, observational assessments are conducted in situations that require mobility. Questionmark’s mobile delivery features and Apps for Apple and Android devices give observers the option of conducting these assessments wherever they like, without access to a computer. Questionmark’s Coaching Report can be used to share results and feedback from Observational Assessments with stakeholders.

Complete details and a tutorial video about this feature, now available to users of Questionmark On-Demand Solutions, can be found at The QuestionmarkPerception assessment management system, available for licensed, on-premise deployment or as an on-demand solution, enables organizations to create, administer and report on surveys, quizzes, tests and exams.

About Questionmark
Questionmark provides technologies and services that enable organizations to measure knowledge, skills and attitudes securely for certification, regulatory compliance and improved learning outcomes.

Questionmark solutions enable reliable, valid and defensible assessments by empowering subject matter experts through collaborative authoring, accommodating participant needs with blended and multilingual delivery and informing stakeholders through timely reporting and meaningful analytics. Further details are available at and on the Questionmark blog

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