Q&A: Microlearning and the Role of Measurement in Learning and Development at Progressive

Chris Gilbert is a Senior Instructional Designer for Progressive Insurance, one of the largest providers of insurance in the United States. During his case study presentation at the 2019 Questionmark Conference in San Diego taking place from February 26 – March 1, he will talk about Using Questionmark to Build Microlearning for Photo Estimators. Progressive photo estimators use videos and photographs to identify damage and write estimates for necessary repairs.  This session will explore Progressive’s use of microlearning modules and the process they use to develop them.

Tell us about Progressive and your use of assessments:    
At Progressive, we seek to make informed, data-driven decisions. We also strive to prepare and develop our people through effective, targeted learning solutions. In our learning orgs, assessments are one mechanism for gathering data we use to make a variety of decisions, including:

  • Identifying aspects and features of learning experiences that resonate within our target audiences so we can implement them in more of our deliverables
  • Pinpointing opportunities to improve learning experiences for our target audiences

Over the past few years, we’ve had a renewed focus on the importance of learning measurement and have established and implemented standards and tools for performing Level 1 and Level 2 measurement across and within all of our learning organizations. We’re currently working on Level 3 measurement to be able to measure and communicate the on-the-job impact of our learning experiences more consistently.

Resource Type: 
Blog articles
English (US)