Industry solutions - Retail | Questionmark

Industry solutions - Retail

Overview

Employees with solid knowledge, skills and attitudes help retailers and restaurant chains maintain consistent standards and deliver excellent customer service -- whether at one location or a thousand. Retail chains can keep centralized control of assessment content and results while providing quick, paperless assessment delivery with instant feedback and results. Why Questionmark?

  • Efficiently onboard new-hires
  • Make sound, defensible hiring decisions
  • Measure impact of training
  • Confirm employees understand policies/procedures
  • Ensure regulatory compliance 
  • Improve customer satisfaction
  • Verify product knowledge of sales staff
  • Deliver multilingual assessments

Assessment solutions

Questionmark enables retail and restaurant organizations to deploy a broad range of assessment solutions including:

  • Conformance/compliance surveys
  • Level 1 surveys / course evaluations
  • Job Task Analysis surveys
  • Certification tests/exams

Collaborative Authoring

Questionmark provides a collaborative authoring environment for learning professionals, educators, test publishers and subject matter experts (SMEs) to create surveys, quizzes, tests, and exams.

Questionmark Live provides SMEs an easy, collaborative browser-based authoring, complete with version tracking and roll-back features.

Learn more about collaborative authoring...

Collaborative Authoring

Blended delivery

Questionmark's responsive design capabilities take the guesswork out of blended delivery. Author an assessment once and then deliver it via many different types of devices—from PCs and Macs to tablets and smart phones.

Flexible delivery options make it easy to deliver observational assessments. Assessments may also be delivered via integration with other systems or can be printed for scanning in participant's answers. 

Learn more about blended delivery...

Blended delivery

Reporting and Analytics

Questionmark offers many predefined reports and analytics—including item analysis, test analysis, survey reporting and more—that enable you to analyze and share results with stakeholders. Questionmark's reporting and analytics help learning and training professionals determine:

  • Are my items and assessments reliable and defensible?
  • What did participants learn from the training or course?
  • How do I coach test takers to improve performance?
  • How did one group of test takers compare to another?
  • What did participants think of the learning experience?
Reporting and Analytics

Accessibility

Test administrators are also often required to meet the needs of participants with disabilities. Questionmark’s delivery platform includes several standard templates that include “text sizing” and “contrast controls” that administrators can make available to participants. Examples of accessibility features include:

  • Exam delivery templates with “text sizing” and “contrast controls”
  • Ability for administrator to "override" exam time limits
  • Support for candidates that need to use alternate pointing devices
  • Exam delivery optimized to support candidates using screen-readers

Services and consulting

Questionmark provides a range of services aimed at helping organizations

  • Accelerate time to deployment
  • Automate business processes
  • Customize reporting and analytics
  • Deploy and integrate Perception with other systems