Assessment solutions - Financial services | Questionmark

Assessment solutions - Financial services

Assessment management solutions for skills development, certification, and compliance

Assessment Solutions for Banking, Insurance and Financial Services institutions

 

White Paper:
How Assessments Mitigate Risk for Financial Services Organizations 

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Overview

Questionmark supports financial services organizations with a range of assessment management capabilities that help ensure compliance, certify skills and align the competencies of your workforce with strategic objectives. Questionmark’s assessment management solutions enable you to:
  • Lowers cost and minimizes time to submit accurate proof of compliance
  • Efficiently deliver and monitor course evaluations that help you improve effectiveness of learning programs
  • Enable employees to develop themselves on business skills and product knowledge to better service customers
  • Manage employees by competencies to improve customer satisfaction and profitability
  • Measure skills and close competency gaps to adapt with changing market needs.
Questionmark's assessment management technologies enable learning and testing professionals to author, schedule, deliver, and report on surveys, quizzes, tests and exams. Questionmark is available for on-premise deployment or as an OnDemand-demand solution and can be integrated with other systems.

Collaborative Authoring

Questionmark provides a collaborative authoring environment for learning professionals, educators, test publishers and subject matter experts (SMEs) to create surveys, quizzes, tests, and exams.

Questionmark Live provides SMEs an easy, collaborative browser-based authoring, complete with version tracking and roll-back features.

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Collaborative Authoring

Blended delivery

Questionmark's responsive design capabilities take the guesswork out of blended delivery. Author an assessment once and then deliver it via many different types of devices—from PCs and Macs to tablets and smart phones.

Flexible delivery options make it easy to deliver observational assessments. Assessments may also be delivered via integration with other systems or can be printed for scanning in participant's answers. 

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Blended delivery

Reporting and Analytics

Questionmark's reporting and analytics tools empower you with Assessment Intelligence™ with a broad range of predefined reporting and analytics tools -- including item analysis, test analysis, survey reporting and more -- that enable you to analyze and share results with stakeholders. Questionmark's reporting and analytics help learning and training professionals determine:

  • Are my items and assessments reliable and defensible?
  • What did participants learn from the training or course?
  • How do I coach test takers to improve performance?
  • How did one group of test takers compare to another?
  • What did participants think of the learning experience?
Reporting and Analytics

Secure delivery and content

Questionmark helps protect valuable exam content and ensure the integrity of results by providing a broad range of secure delivery options, including the ability to require proctoring for exam delivery -- and the ability to integrate with online proctoring solutions.  

Tests and exams can be delivered via secure, lock-down browsers including Questionmark Secure for Windows, Questionmark Secure for Mac and Questionmark Secure for iPad. Questionmark Secure provides a secure environment for exam delivery, "locking down" the candidates devices, disabling the keys and functions used to print, screen capture, and task-switch. Questionmark Secure can significantly reduce the risk of cheating when deployed along with other defenses to combat impersonation, content theft and cheating deployed along with other defenses to combat impersonation and content theft.

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Secure delivery and content

Online Proctoring

Questionmark Online Proctoring enables you to safely, securely, and conveniently deliver exams to candidates while they’re at work or home, eliminating the need for expensive time off, challenging travel or dealing with test centers. Questionmark helps you protect your content, the scoring algorithms, reduce cheating, and ensures the validity, reliability, & defensibility of your exams - while giving you the tools to rapidly deploy new exams.

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Accessibility

Test administrators are also often required to meet the needs of participants with disabilities. Questionmark’s delivery platform includes several standard templates that include “text sizing” and “contrast controls” that administrators can make available to participants. Examples of accessibility features include:

  • Exam delivery templates with “text sizing” and “contrast controls”
  • Ability for administrator to "override" exam time limits
  • Support for candidates that need to use alternate pointing devices
  • Exam delivery optimized to support candidates using screen-readers

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Accessibility

Services and consulting

Questionmark provides a range of services aimed at helping organizations

  • Accelerate time to deployment
  • Automate business processes
  • Customize reporting and analytics
  • Deploy and integrate Questionmark with other systems