Conference 2019 Session: Using Questionmark Technologies to Identify Knowledge Gaps | Questionmark

Conference 2019 Session: Using Questionmark Technologies to Identify Knowledge Gaps

Using Questionmark Technologies to Identify Knowledge Gaps

Content Track:  Applying Best Practice   Experience Level: Beginner/Intermediate/Advanced
Speaker(s)

Jim Parry, Owner and Chief Executive Manager, Compass Consultants, LLC

Synopsis

Supervisor: “We have a knowledge gap in accounting”
Training Manager: “What makes you say that?”
Supervisor: “They just don’t seem to get it!”
Training  Manager: “Do they know what’s expected of them?”
Supervisor: “Of course! The average score on their recertification assessment was 80%. That tells me they know their jobs!”
Training Manager: “Remember, the average test score doesn’t present the full picture, it’s just a snapshot of all of the subjects, not specific areas. I can help identify the weak areas using Questionmark Analytics if you would like.”
Supervisor: “I don’t care how you do it – just figure it out!”

Have you ever had a conversation similar to this? Can you say for certain where your performers are weak in their knowledge? This session will discuss the meaning of a knowledge gap and how to identify specific areas of weakness using Questionmark Technologies. Learn why setting up the initial topic structure in your repository is one of the most important steps in your testing process.

Learning Objectives 
  • Explain the purpose of a criterion-referenced test
  • Explain the meaing of a false knowledge gap
  • Explain the meaning of "expected passing score"
  • Describe the differences among arbitrary, informed judgement, conjectural and contrasting groups methods of setting a cut score
  • Describe the importance of establishing a well-defined topic structure in a test item repository