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About Questionmark
| Company Overview |
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Questionmark™ provides technologies and services that enable organizations to measure knowledge, skills, and attitudes securely and achieve successful learning outcomes. Questionmark solutions enable reliable, valid and defensible assessments by empowering learning and testing professionals with collaborative authoring tools, accommodating participant needs with blended and multilingual delivery and informing stakeholders through timely reporting and meaningful analytics. |
| Vision Statement |
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The cornerstone of successful education, training, certification and performance is the effective use of assessments. The 21st century offers a real opportunity to use technology to make assessments more widely available and more successful for those involved in the process. In a world where you cannot know everything, assessments will be used to guide people to powerful learning experiences, reduce learning curves, confirm skills, knowledge and attitudes, and motivate by providing a sense of achievement. Questionmark aims to be the world's leading organization in developing, supplying and supporting an assessment platform, software, systems and services for computerizing education and training related assessments. Questionmark strives to bring inspirational meaning to assessment experiences by getting results. |
| Mission Statement |
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Questionmark’s mission is to provide the highest quality testing and assessment technologies and services to enable individuals and organizations reach their goals. |
| How to Contact Us |
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Sales and general inquiries:
Technical Support for your technical questions:
Customer Care
To be removed from the Questionmark Newsletter list:
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- Or, use the following request form.
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| Questionmark Around the World |
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Questionmark is available in English, Spanish, French, German, Norweigian and Dutch, with participant facing interfaces available in 20 languages. To find contact information for other Questionmark offices and distributors, click here for our full worldwide contact details. |
| Company Information |
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- Questionmark has offices located in: Norwalk, Connecticut; London, UK; and Belgium. Questionmark's corporate office is located at 535 Connecticut Avenue, Suite 100, Norwalk, CT 06854.
- The company is privately owned, and has been growing consistently since its inception in 1988.
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| Customers |
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Questionmark has more than 2,500 customers, with approximately 15,000 authoring systems installed with systems configured for more than 20 million participants. Clients are from a wide range of industries and the world of education. These include banking, manufacturing, insurance, accounting, health care, primary and secondary education institutions, colleges and universities.
A partial list of customers includes:
- Corporate: JPMorgan Chase, Boeing, Lucent Technologies, Chevron USA, Citibank, Citicorp Services, Corning, Ernst & Young LLP, Federal Reserve Bank, John Wiley Publishers, Schlumberger, IBM, Lockheed-Sanders, Key Bank, Microsoft, Panama Canal Commission, U.S. Air Force, U.S. Navy, Global Knowledge Group Inc., Nova Chemicals, Hewlett Packard, Merrill Lynch, Rockwell Software, Ryder Systems Inc, Vitria Technology, THINQ, LearningPatterns.com, Learning Insights, HighJump Software, EMC Corporation and many more.
- Education: Thomas Edison State College, Baylor University, Medical College of Georgia, Sinclair Community College, Kirkwood Community College, Staten Island Technical High School, University of Alabama, Virtual College of Texas, University of California, University of Michigan, Southwest Texas State University, University of Nebraska Medical Center, Glendale Community College, University of Texas, Creighton University, Alabama Southern Community College and many more.
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| Questionmark's Products and Services |
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Questionmark provides a range of technologies and services that enable organizations to measure knowledge, skills, and attitudes securely for certification, regulatory compliance and improved learning outcomes:
- Questionmark™ Perception™ -
The Questionmark™ Perception™ assessment management system, available for licensed, on-premise deployment or as an on-demand solution, enables trainers, educators and testing professionals to author, schedule, deliver, and report on surveys, quizzes, tests and exams.
- On-Demand Assessment Management Solutions -
Questionmark Hosted and Subscription Solutions provide you with the comprehensive assessment authoring, scheduling, delivery and reporting capabilities of Questionmark Perception -- all without worrying about hardware purchases, upgrades, and maintenance expenses.
- Questionmark Live™ -
Questionmark Live lets you easily write questions and then export them for use in Questionmark Perception. Subject matter experts (SMEs) can access this powerful authoring tool anytime, anywhere.
- Results Management System -
Working seamlessly with Questionmark™ Perception™, the Results Management System enables you to you to analyze and edit results before they are finalized and shared with stakeholders.
- Technologies for Selling Tests - "Technologies for Selling Tests" builds upon Questionmark's comprehensive assessment management system, providing a customizable, web-based catalog system that enables content owners to select assessments in their Perception repository and "sell" access via an ecommerce transaction or via a "bulk" purchase.
- Questionmark Connectors -
Questionmark Connectors interface directly with a variety of management systems, programs and online tools. Questionmark’s commitment to industry standards makes it easy to integrate Perception with other products.
- Consulting Services - Questionmark Consulting Services help customers holistically plan, deploy, integrate and customize their assessment systems.
- Training Services -
Questionmark provides a variety of training opportunities, whether you’re looking to get the most out of Questionmark Perception or to learn best practices for writing sound questions and creating effective assessments
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| Questionmark™ Perception™ |
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The Questionmark™ Perception™ assessment management system, available for licensed, on-premise deployment or as an on-demand solution, enables trainers, educators and testing professionals to author, schedule, deliver, and report on surveys, quizzes, tests and exams.
Distinguishing features of Questionmark Perception include:
- Distributed Authoring and Item Management: Questionmark Perception enables training professionals, instructional designers, educators, testing professionals and subject matter experts to author questions, organize them into assessments, and store and edit them within local or remote databases called repositories. Wizard-based authoring enables creation of 22 different types of questions ranging from commonly used question types such as multiple choice, Likert scale, fill-in-the-blank and essay – to innovative question types such as drag-and-drop, spoken response, and interactive, questions that integrate Adobe Flash and Adobe Captivate simulations. Authors may store by topic or learning objective, and then draw from these question banks to create surveys, quizzes, tests and exams.
- Scheduling: Questionmark Perception enables administrators to define schedules appropriate for the stakes of each particular assessment, group or individual. Administrators may set limits on dates and number of attempts, require a proctor to log in, require delivery at a certified test center, and send email broadcasts notifying participants of schedules.
- Blended Delivery: Perception delivers assessments online to standard or secure web browsers and to mobile devices such as smart phones and PDAs. Perception also enables printing and scanning of assessments, centralizing management of both online and paper-delivered tests. Assessment delivery options allow questions and choices to be shuffled, and for participants to receive helpful feedback at item, topic, or assessment level. Options for high-stakes assessment delivery include secure browser, proctoring security and test center management.
- Reporting and analytics: Answers are scored and saved to a database for analysis and reporting. Perception offers twelve pre-defined reports that enable administrators to analyze and share results with stakeholders. Reports include item and test analysis, question statistics, gap analysis, coaching, survey analysis and many more.
- Translation Management: Questionmark’s Translation Management System, an optional component of Perception, helps test publishers, businesses and other organizations that need to deliver assessments in multiple languages by streamlining the translation, management and delivery of localized content to multinational workforces
- Integration, Interoperability and Standards Support: Designed in accordance with industry standards, Questionmark Perception can be seamlessly integrated with a variety of enterprise systems. Questionmark is a keen supporter of open standards that enable interoperability between best-of-breed enterprise systems, including AICC, ADL SCORM, .NET, HR-XML, IMS QTI, and the JSR-168 portlet specification. Questionmark’s Open Assessment Platform™ allows developers to build upon and integrate with Questionmark technologies using a powerful, web-services based API.
- Languages: Questionmark Perception is available in English, Spanish, French, German, Dutch and Japanese. Participant-facing interfaces are available 20 different languages.
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| Common Applications of Questionmark's Assessment Technologies |
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Questionmark enables businesses, governmental organizations, academic institutions and awarding/accreditation bodies to deploy a broad range of assessment solutions including:
- Surveys - reaction assessments that gather, measure and analyze information and/or opinions including:
- Level 1 Surveys / Course evaluations
- Needs Analysis Surveys
- Job Task Analysis Surveys
- Employee Attitude/Opinion Surveys
- Customer/Partner Satisfaction Surveys
- Conformance/Compliance Surveys
- Formative assessments that strengthen memory recall by practice, correct misconceptions and instill confidence.
Examples include:
- Quizzes during learning
- Benchmark assessments
- Practice tests
- Summative assessments - tests and exams used to measure or certify knowledge, skills, abilities and aptitudes.
Examples include:
- Post Course tests
- Internal knowledge/certification exams
- Open certification tests/exams
- Licensing exams
- Pre-employment screening assessments
- Pre-employment skills tests
- Diagnostic assessments that assesses knowledge, skills, behaviors, understandings and/or attitudes to identify and remediate gaps.
Examples include:
- Pre-course tests
- Placement tests
- Self-diagnostic tools
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| Customer Advisory Board |
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The Questionmark Customer Advisory Board is a group of experienced, enterprise-level Questionmark Perception users who meet semi-annually with Questionmark management. The primary mission of the Board is to facilitate open communication between Questionmark management and customers. The Board is a crucial source of insights about customer issues and concerns, product development needs and service requirements.
Through semi-annual two-day meetings,
the Customer Advisory Board provides a forum for listening, sharing and collaboration leading to better products and services and enhanced satisfaction of all Questionmark customers. Members, who represent organizations from a variety of sectors – including financial services, healthcare, education, technology, energy, and government/military -- have the opportunity to influence decision-making at the highest levels of Questionmark management and to interact with colleagues in a way that promotes progress in the development of improvement online assessment technologies. Members represent not only the needs of their specific organizations, but the customer constituency they represent.
In addition to semi-annual meetings, the Board maintains year-round communications by way of telephone meetings and an online forum. Questionmark extends its appreciation to the following members of the Customer Advisory Board in attendance at the most recent meeting: Lee Bannister, PricewaterhouseCoopers; Bonnie Blum, Bank of America; Karen Chisholm, Arkansas Department of Workforce Education; John Ensey, The Cheesecake Factory; Kevin Jones, PricewaterhouseCoopers; Jonathan Kennedy, PSE&G; David O’Brien, Louisiana State University; Robert Sapp, U.S. Navy; Dana Reid, Rio Salado College; Steve Wantola, Pfizer; and Bud Wood, Brigham Young University. |
| Customer Support, Documentation and Learning Resources |
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Our goal is to provide the best possible support to our customers. Our experienced technical services representatives possess the in-depth product knowledge required to provide customers with superior technical services. Support options include the Basic Software Support Plan, which includes free version upgrades, telephone/email support and access to Questionmark’s extensive documentation, including online manuals, best practice guides, knowledge base articles, discussion forums, customer wiki and more. The Enterprise Software Support Plan adds to the benefits of the Basic Software Support Plan, plus some additional provisions including a service level agreement and dedicate technician.
Questionmark's online support section includes online access to all product manuals, technical best practice guides, and a knowledge base with hundreds of articles. To access support pages for Questionmark Perception, go to:
http://www.questionmark.com/perception/help/
Questionmark also provides an extensive range of helpful resources and product tutorials at the Learning Cafe section of our website. Questionmark provides a variety of training opportunities and web seminars whether you’re looking to get the most out of Questionmark Perception or to learn best practices for writing sound questions and creating effective assessments |
| Questionmark User Conference |
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The annual Questionmark Users Conference provides an opportunity for users to meet with the Questionmark technical support staff in person. Learn from the experts at Questionmark, hear from your peers about innovative implementations of Perception within their organizations, and explore best practice with people on the cutting edge of assessments. |
| Conduct of Business |
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Questionmark is committed to conduct business to the highest ethical standards without corruption or bribery in any form wherever Questionmark operates its business. Before business is conducted Questionmark reviews its risks and performs due diligence on the organizations and individuals who wish to do business with Questionmark. Corruption, bribery and/or facilitation payments will not be tolerated.
Questionmark employees are encouraged to learn about issues related to anti-bribery and corruption (ABC) laws and understand that they are individually accountable to:
- Conduct business with integrity
- Recognize and report issues of concern to the Chairman and/or CEO
- Undertake business within a continuing culture of honesty, fairness and legal compliance.
On-going business relationships are monitored and reviewed by the Board to ensure Questionmark continues to work only with those who share our commitment to lawful business without corruption.
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