| |
Questionmark Company Overview
| Vision Statement |
 |
The cornerstone of successful education, training and certification is the effective use of assessments. The 21st century offers a real opportunity to use technology to make assessments more widely available and more successful for those involved in the process. In a world where you cannot know everything, assessments will be used to guide people to powerful learning experiences, reduce learning curves, confirm skills, knowledge and attitudes, and motivate by providing a sense of achievement. Questionmark aims to be the world's leading organization in developing, supplying and supporting an assessment platform, software, systems and services for computerizing education and training related assessments. Questionmark strives to bring inspirational meaning to assessment experiences by getting results. |
| Mission Statement |
|
Questionmark’s mission is to provide the highest quality testing and assessment software and support services to enable individuals and organizations reach their goals. |
| How to Contact Us |
 |
Sales and general inquiries:
Technical Support for your technical questions:
Customer Care
To be removed from the Questionmark Newsletter list:
- Reply to the newsletter and put "unsubscribe" in the subject line.
- Or, send an email to unsubscribe@questionmark.com
- Or, use the following request form.
|
| Questionmark Around the World |
 |
Questionmark Perception is available in Spanish, French, German, Dutch and Japaenese. To find contact information for other Questionmark offices and distributors, click here for our full worldwide contact details. |
| Company Information |
|
- Questionmark has offices located in Norwalk, CT (45 minutes north of New York), London, UK and Belgium. Questionmark's corporate office is located at 535 Connecticut Avenue, Suite 100, Norwalk, CT 06854.
- The company's mission is to provide products and support services for education and training. The company is privately owned, and has been growing consistently since its inception in 1988.
|
| Customers |
 |
Questionmark has more than 2,500 customers, with approximately 15,000 authoring systems installed with systems configured for more than 20 million participants. Clients are from a wide range of industries and the world of education. These include banking, manufacturing, insurance, accounting, health care, primary and secondary education institutions, colleges and universities.
A partial list of customers includes:
- Corporate: JPMorgan Chase, Boeing, Lucent Technologies, Chevron USA, Citibank, Citicorp Services, Corning, Ernst & Young LLP, Federal Reserve Bank, John Wiley Publishers, Schlumberger, IBM, Lockheed-Sanders, Key Bank, Microsoft, Panama Canal Commission, U.S. Air Force, U.S. Navy, Global Knowledge Group Inc., Nova Chemicals, Hewlett Packard, Merrill Lynch, Rockwell Software, Ryder Systems Inc, Vitria Technology, THINQ, LearningPatterns.com, Learning Insights, HighJump Software, EMC Corporation and many more.
- Education: Thomas Edison State College, Baylor University, Medical College of Georgia, Sinclair Community College, Kirkwood Community College, Staten Island Technical High School, University of Alabama, Virtual College of Texas, University of California, University of Michigan, Southwest Texas State University, University of Nebraska Medical Center, Glendale Community College, University of Texas, Creighton University, Alabama Southern Community College and many more.
|
| Questionmark's Products and Services |
 |
- Questionmark™ Perception™ -
The Questionmark Perception assessment management system enables educators and trainers to author, schedule, deliver, and report on surveys, quizzes, tests and exams.
- Hosted and Subscription Solutions -
Questionmark Hosted and Subscription Solutions provide you with the comprehensive assessment authoring, scheduling, delivery and reporting capabilities of Questionmark Perception -- all without worrying about hardware purchases, upgrades, and maintenance expenses.
- Questionmark Connectors -
Questionmark Connectors interface directly with a variety of management systems, programs and online tools. Questionmark’s commitment to industry standards makes it easy to integrate Perception with other products.
- Consulting Services - Questionmark Consulting Services help customers holistically plan their assessment systems, effectively merge them with existing applications and launch them successfully.
- Training Services -
Questionmark provides a variety of training opportunities, whether you’re looking to get the most out of Questionmark Perception or to learn best practices for writing sound questions and creating effective assessments
- Ready-to-Deploy Assessments -
Questionmark Ready-to-Deploy Assessments enable Perception users to quickly deploy sound assessments that have been developed and validated by a highly-qualified pool of subject matter experts.
|
| Questionmark™ Perception™ |
 |
Questionmark™ Perception™ is an assessment management system enables learning and education professionals to create, securely administer and report on surveys, quizzes, tests and exams.
Perception enables multiple authors to work together in a distributed learning environment with seamless connections to existing systems and infrastructure. Wizard-based authoring enables creation of 22 different types of questions ranging from commonly used question types such as multiple choice, Likert scale, fill-in-the-blank and essay – to innovative question types such as drag-and-drop, spoken response, and interactive questions that integrate Adobe Flash and Adobe Captivate simulations. Questions can be stored by topic or learning objective and organized in surveys, quizzes, tests or exams.
Perception delivers assessments online to standard or secure web browsers and to PDAs. Perception also enables printing and scanning of assessments, centralizing management of both online and paper-delivered tests. Assessment delivery options allow questions and choices to be shuffled, and for participants to receive helpful feedback at item, topic, or assessment level. Answers are scored and saved to a database for analysis and reporting. Perception’s reporting system includes 12 standard reports that enable administrators to analyze and communicate results. Reports include item and test analysis, question statistics, gap analysis, coaching, survey analysis and many more.
Perception applications include pre- and post-course tests, practice quizzes, course evaluations and certification exams. Options include a secure browser, proctoring security and test center management. The software can be licensed or used as a hosted solution.
Questionmark is a keen supporter of open standards that enable interoperability between best-of-breed enterprise systems, including AICC, ADL SCORM, .NET, HR-XML, IMS QTI, and the JSR-168 portlet specification.
|
| Customer Advisory Board |
 |
The Questionmark Customer Advisory Board is a group of experienced, enterprise-level Questionmark Perception users who meet semi-annually with Questionmark management. The primary mission of the Board is to facilitate open communication between Questionmark management and customers. The Board is a crucial source of insights about customer issues and concerns, product development needs and service requirements.
Through semi-annual two-day meetings,
the Customer Advisory Board provides a forum for listening, sharing and collaboration leading to better products and services and enhanced satisfaction of all Questionmark customers. Members, who represent organizations from a variety of sectors – including financial services, healthcare, education, technology, energy, and government/military -- have the opportunity to influence decision-making at the highest levels of Questionmark management and to interact with colleagues in a way that promotes progress in the development of improvement online assessment technologies. Members represent not only the needs of their specific organizations, but the customer constituency they represent.
In addition to semi-annual meetings, the Board maintains year-round communications by way of telephone meetings and an online forum. Questionmark extends its appreciation to the following members of the Customer Advisory Board in attendance at the most recent meeting: Lee Bannister, PricewaterhouseCoopers; Bonnie Blum, Bank of America; Karen Chisholm, Arkansas Department of Workforce Education; John Ensey, The Cheesecake Factory; Kevin Jones, PricewaterhouseCoopers; Jonathan Kennedy, PSE&G; David O’Brien, Louisiana State University; Robert Sapp, U.S. Navy; Dana Reid, Rio Salado College; Steve Wantola, Pfizer; and Bud Wood, Brigham Young University.
|
| Customer Support, Documentation and Learning Resources |
|
With Questionmark, clients have access to a wide range of talents, both in-house and through its business partners. The sales and technical support staff at Questionmark have in-depth knowledge of their products and provide complete back-up services to clients as well as expert guidance in software selection and installation.
Our goal is to provide the best possible support to our customers. Our experienced technical services representatives possess the in-depth product knowledge required to provide customers with superior technical services. Questionmark is segmenting its services to accommodate the various applications, and volumes that it is required to process. From a charge per incident to a comprehensive Software Support Plan Questionmark has a support plan for you.
Questionmark's online support section includes online access to all product manuals, technical best practice guides, and a knowledge base with hundreds of articles. To access support pages for Questionmark Perception, go to:
http://www.questionmark.com/perception/help/
Questionmark also provides an extensive range of helpful resources and product tutorials at the Learning Cafe section of our website. Questionmark provides a variety of training opportunities and web seminars whether you’re looking to get the most out of Questionmark Perception or to learn best practices for writing sound questions and creating effective assessments
|
| Questionmark User Conference |
 |
The annual Questionmark Users Conference provides an opportunity for users to meet with the Questionmark technical support staff in person. Learn from the experts at Questionmark, hear from your peers about innovative implementations of Perception within their organizations, and explore best practice with people on the cutting edge of assessments. |
|
