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Troubleshooting - Knowledge Base

Perception Server   Why do I get an Access Denied error when I try to open Enterprise Manager?   I have installed Perception Server 4.2 on a machine already running 4.1, and now 4.1 doesn't work. Why?   Why can't I email a participant or a group of partcipants from Enterprise Manager?   When I try to access Enterprise Manager I get an ASP.NET error message. What should I do?   Why do I get a VBScript error when I try to run Enterprise Manager?   Why when I send email broadcasts is the address of the Perception Server wrong?   Why is the assessment I open blank when I access it through open.dll?   Why do I get a web.config error when I am trying the register my license for Perception Server?   Why are the emails I broadcast from Perception appearing as HTML in participants' inboxes?   Why do I get a 'page cannot be displayed' message relating to an ASP 0131 (Parent Paths) error?   How do I download, install and activate a new license for Perception?   Why can't I restart the Shared Repository Service?   Why do I get an 'Internet Explorer Script Error' when I run Enterprise Manager for the first time?   Why is an error message displayed in the Status Bar of Internet Explorer when I use Enterprise Manager?   Why do I get an error message saying that a DLL file could not be loaded?   Why don't participant answers display correctly in some reports?   Why don't reports print in full color from a web browser?   Why do I get the error ORA-14452?   Why is an error message about default templates displayed after I upgrade?   Why, when previewing a question in Enterprise Manager or taking an assessment, are some of the characters repeated?   Why is the participant’s name stored incorrectly when I call a monitored assessment from a customized application?   After upgrading Perception Server I can no longer run the Export to Excel report. Why?   Why can't I Export to Excel or ASCII in Perception Server?   Why do I get an Error 1720 message when installing Perception Server?   Why doesn't the assessment status shown in Enterprise Manager match the status shown in the Coaching Report?   Why doesn't the Home button work for an assessment called using PIP?   Why do I get a 'Run-time error' when I attempt to open the Word Authoring Templates in Microsoft Word?   Why do participants get an Access denied error when attempting to take an assessment?   How can I change the collation of my Perception database in SQL Server?   Return to category list