Questionmark provides a hosted environment for customers who choose the Questionmark Hosting Services. The hosted environment allows customers to use Perception within their organizations without needing to configure a Perception environment themselves.
Questionmark’s hosting environment is located in a state-of-the-art data center with SAS 70 Type II certification. The SAS70 Type II certification is one of the most stringent auditing standards for service companies, verifying that the providers delivers fully secure, reliable, effective operating environments with the proper controls for conducting high availability IT and Internet operations. Third party auditors conduct annually the SAS70 Type II audit, which requires meticulous reviews and tests of the data center’s operational procedures and controls.
Perception utilises sophisticated security mechanisms to ensure that high-stakes assessments can be delivered securely. For more information on the security Perception provides, click here. In addition to these features, the data center used also provides the security features listed in the following table.
| Security Feature |
Description |
| Backups |
Backups are made at regular intervals. A comprehensive weekly backups is done with additional daily incremental backups also created. The backup tapes are stored offsite in a secure location |
| Physical Access security |
Access to the hosted servers are restricted to authorized personnel only and are kept in a secure environment |
| Ability to recover customer specific data |
The backups provide the ability to retrieve customer specific data from the backups |
| Disaster recovery |
Questionmark has implemented a number of redundancies into the hosting environment to minimize downtime. In addition we have implemented various backup and recovery routines to ensure that if something were to happen the systems could be brought back quickly and efficiently |
| Remote access to authorized personnel |
Remote access to the servers whether by Internet or Intranet is restricted to a select group of technical experts |
| Security Hardened Servers |
The servers used to host the environment have been through rigorous security hardening procedures to ensure that the operating environments are secure |
| Regular Maintenance Schedule |
Maintenance on the servers is carried out on regular intervals which occur every 3rd weekend of the month |
| 24/7 monitoring |
The servers and hosting environments are monitored 24/7 by third party applications and personnel to ensure that the system remain running |
| SSL Encryption |
Like the application SSL encryption can also be used in the hosting environment |
| Employee background check |
All employees that have direct access to the hosting environments have passed background checks when they started employment |
| Customer applications and vendor updates |
Customer application are tested to ensure that they do not affect the hosting environments. For further information please refer to Can I put my own custom application on the hosted system? Vendor updates are applied during the monthly maintenance window |
For details on how your hosting environment has been set up, please refer to How is my hosting system set up initially?
For further information about the hosting plans available please contact your local Questionmark sales office or refer to the Questionmark Hosting Services section of this website.
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