Installing the RMS

The RMS install program is available from the Download page of the Questionmark Web site.

The user running the install program must have administrative privileges on the target machine

The install program requires you to enter a password before it will install the RMS. This password should have been sent to you by email. Please contact Questionmark if you have not received this email. For details about contacting Questionmark, please refer to Finding more information.

The install program will guide you through each step in the installation process, prompting you to specify your preferences at each stage. For further details about the information that is required for the installer, please refer to Install program prerequisites. The standard web shares required to run the Results Management System will be created automatically by the install program unless you specify otherwise.

If you intend to run the RMS and Perception on the same server, please refer to Installing the RMS on the same server as Perception. If you intend to install the RMS components onto individual servers, please refer to the Advanced installation across multiple servers.

If your organization intends to run the RMS with SSL encryption, please refer to Configuring SSL in the Advanced configuration chapter after running the RMS installer.

Install program prerequisites

The install program will set up the required configuration information for the RMS. You will need the following information available during the installation process.

For further details about creating the appropriate Tablespace and user in Oracle, please refer to Creating an Oracle Tablespace and User

Running the RMS installer

Once the installer has been downloaded onto the target machine, the install program can be run by double-clicking the install program icon. You will be guided through the install process by the install wizard.

To install all the RMS components on a single server:

  1. Choose whether to accept the End User License Agreement and click Next

  2. Insert the Company Name and Country of your organization

  1. Select the type of installation you require and click Next

  1. Selecting Custom will give you the opportunity to select which components you would like installed. To set the components to install click the drop-down list for each component and select the appropriate action. Click Next to continue

If you are installing the application components on separate servers you will need to run the installer on each server. Please refer to Advanced installation for further details

When installing the components separately you must first install the RMS Database component. Otherwise, the database is not available for the remaining components and the install process will not complete successfully

  1. Define a destination folder to be used for the RMS installation by clicking Change... or click Next to continue

The default location is C:\Program Files\Questionmark\RMS\

 

The following installer windows assume you are installing all the services onto the same server or you have selected the Complete option from the Setup Type window. If you have customized your installation some of the following windows will not be displayed

  1. Insert the name of the Database Server, or click Browse to locate the server on the network

Windows is not always able to return a full list of database servers when using the Browse button. If the database server you want to use is not listed, please type the database server name into the Database Server text-box

  1. Select the Database Type by choosing the appropriate option

  2. Type in the required Login ID and Password for the database creation process

If you are using:

  1. Click Next to allow the installer program to validate the database server credentials supplied and continue with the remaining steps

  1. This screen will only appear if you are using SQL Server. Enter the name of the database you would like to create in the RMS Database Name text-box. Click Next to continue

  1. Decide if you want to:

    1. Install the 30 day trial by placing a check mark in the licensing check box

    2. Create the virtual directories in IIS by placing a check mark in the Create a Virtual Directory in IIS check box and an appropriate name for the Virtual Directory. If you decide not to automatically create the virtual directories refer to Adding Web shares manually for instructions on how to do this. If you are installing the RMS on to the same machine as Perception, please refer to chapter Setting up the RMS and Perception on the same server. Click Next to continue

If using Vista Home Premium, allow the installer to create the Virtual Directory as this version does not have the capability of creating Virtual Directories manually

  1. Click Install to begin the installation

  2. Once the files have installed the Configuration Application will display. If you are using:

  1. Once you have finished configuring the database connection in the Configuration Application the installation wizard will finish