When installing the RMS Import Service the Import Service should start automatically. If this has not happened or the Current Perception repository has been changed in the Configuration Application the Import Service will need to be restarted manually. To do this:
Log in as an Administrative user to the server hosting the Import Service. This may be installed on a separate machine to the other RMS components
Open the Administrative Tools folder from the Control Panel
Double-click Services
Right Click on the Questionmark RMS Data Import Service item and select Properties
Ensure that the Startup type is set to Automatic
Click Start to start the service
Click the Log On tab
Select Local System Account
Click OK to close the service properties