Following the merger of MICROS Systems Inc., America's leading supplier of Restaurant Solutions and Germany's Fidelio Software GmbH in 1995, MICROS-Fidelio became the world's leading supplier of information technology solutions for the hospitality industry.

Today, MICROS-Fidelio, through its network of offices and channel partners, provides solutions for all sectors of the Hospitality Industry. The company’s systems are used in more than 147 countries worldwide, in over 20,000 hotels and 220,000 restaurants. Customers include food outlets, full service restaurants, motels, casinos, arenas, cruise ships and many other hospitality-related businesses.

To improve, assess and measure the quality of its service offerings, MICROS-Fidelio has implemented a formal certification process for personnel within the region of Europe, Africa and the Middle East. This enables the company to measure the individual skills objectively.

Shared repositories enable three different authors to work together in creating the assessments, which are then added to the Perception system and maintained by an assessment administrator. Drag and drop functionality makes it easy to move questions, assessments and templates. Academy management is informed automatically by email when someone has finished an assessment, which means they do not have to monitor the assessment schedules.

“As an organization, we like the ease of using online assessments. We use email broadcasts to inform participants about their schedules, and by making assessments available 24/7 we can offer a great deal of flexibility for test takers. The statistical reports are another great benefit; they make it very easy to keep track of how people are doing. We are now in the process of creating several more internal certifications and eventually hope to integrate Perception with the
Sabas Centra eLearning solution.”